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    • CORPORATE INFO

    Client Charter

    DATA CHARTER FROM JULY TO SEPTEMBER 2023 ( THIRD QUARTER) 

    BILPROGRAM/ACTIVITYQUALITY/ QUANTITY/ PERIOD% ACHIEVEMENT
    1COMPLAINTS MANAGEMENT
    Respond to complaints15 Days100%
    2RENTAL APPLICATION
    (a) Approval For Rental Of The Conference Hall and The Auditorium In The Perbadanan Putrajaya Complex:
         i) Application For Approval at The Counter10 Minutes
    		100%
         ii) Application by mail3 Days
    		100%
         iii) Internal application3 Days
    		100%
    (b) Approval For Rental of The Multipurpose Hall In The Neighbourhood Complex:
         i) Application over the counter10 Minutes
    		100%
         ii) Application by mail3 Days
    		100%
    3PLANNING AND DEVELOPMENT APPLICATION

    Receive, Process and Issue Approvals/Permits/Permissions for Applications of Completed Application Form Submitted Electronically (ES) And At The One Stop Centre (OSC) Counter By Qualified Individuals/Applicants And The Notification Of Acceptance Has Been Issued. The Types of Applications Are As Follows:
    (a) Layout Plan Planning Permission Approval48 Days100%
    (b) Pre-Computation Plan Planning Permission Approval48 Days100%
    (c) Building Erection Planning Permission Approval48 Days100%
    (d) Temporary Building Erection Planning Permission Approval48 Days100%
    (e) KM Extension Approval48 Days*-
    (f) Building Name Approval48 Days100%
    (g) Change of Material48 Days100%
    (h) Temporary Permit Application30 Days92.59%
    (i) CCC (for record)14 Days100%
    (j) Building Erection Approval37 Days91.67%
    (k) Plan Amendment Approval37 Days*-
    (l) Minor Works and Modifications Plan Approval48 Days100%
    (m) Minor Works Permit3 Days*-
    (n)  Fence Construction Approval30 Days*-
    (o)  Earthworks and Foundation Plan Approval30 Days92.31%
    (p) Road and Drainage Works Approval48 Days90%
    (q) Roadwork Plan Approval (Streetlights and Traffic Lights)48 Days100%
    (r)  Work Permit Approval:
         i) Roads21 Days100%
         ii) Lane closures21 Days100%
         iii) Night21 Days100%
         iv) Material Transport21 Days100%
         v) Logistics Routes21 Days100%
    (s) Landscape Plan Approval48 Days*-
    4MAINTENANCE MANAGEMENT
    (a)  Road Maintenance, Drainage System, Bridges, Street Lights and Slopes and Other Related Components (SISPAA Complaints):
         i) Critical and required prompt repairsWithin 24 Hours*-
         ii) Non-Critical14 Days100%
    (b)  Building Maintenance and Related Component (SISPAA Complaints):

         i) Critical and required prompt repairsWithin 24 Hours*-
         ii) Non-Critical (cost does not exceed RM 20,000)14 Days100%
         iii) Non-Critical (cost exceeds RM 20,000)60 Days100%
    (c)  Respond to traffic signal problems:
         i) Hotline ComplaintsWithin 24 Hours100%
         ii) SISPAA complaintsWithin 48 Hours100%
    (d)   Respond to fallen trees:
         i) Critical Area (Roads,House Area,Office Area, Area Which Distrupt Public Accesibility)Within 24 Hours100%
         ii) Non-Critical Area (park and area which does not distrupt public Accesibility)Within 48 Hours100%
    5LICENSE APPLICATION
    (a)  To approve temporary hawker licence1 Hours100%
    (b)   To approve business premise licence14 Working Days100%
    (c)   To approve temporary business signage licence1 Hours100%
    (d)  To approve business signage licence14 Working Days100%
    (e)  To approve all license renewal
         i) Premise10 Minutes100%
         ii) Business signage10 Minutes100%
    6PAYMENT
    To Proceed Payment After Complete Documents Received:

    i) Payment through Procurement Order, Work Indent and othersWithin 14 Days100%
    ii) Payment through contractFollow Contract Requirement100%

    NOTE

    *NO APPLICATION