CORPORATE INFO
Client Charter
DATA CHARTER FROM JULY TO SEPTEMBER 2023 ( THIRD QUARTER)
BIL | PROGRAM/ACTIVITY | QUALITY/ QUANTITY/ PERIOD | % ACHIEVEMENT |
1 | COMPLAINTS MANAGEMENT | ||
Respond to complaints | 15 Days | 100% | |
2 | RENTAL APPLICATION | ||
(a) Approval For Rental Of The Conference Hall and The Auditorium In The Perbadanan Putrajaya Complex: | |||
i) Application For Approval at The Counter | 10 Minutes | 100% | |
ii) Application by mail | 3 Days | 100% | |
iii) Internal application | 3 Days | 100% | |
(b) Approval For Rental of The Multipurpose Hall In The Neighbourhood Complex: | |||
i) Application over the counter | 10 Minutes | 100% | |
ii) Application by mail | 3 Days | 100% | |
3 | PLANNING AND DEVELOPMENT APPLICATION | ||
Receive, Process and Issue Approvals/Permits/Permissions for Applications of Completed Application Form Submitted Electronically (ES) And At The One Stop Centre (OSC) Counter By Qualified Individuals/Applicants And The Notification Of Acceptance Has Been Issued. The Types of Applications Are As Follows: | |||
(a) Layout Plan Planning Permission Approval | 48 Days | 100% | |
(b) Pre-Computation Plan Planning Permission Approval | 48 Days | 100% | |
(c) Building Erection Planning Permission Approval | 48 Days | 100% | |
(d) Temporary Building Erection Planning Permission Approval | 48 Days | 100% | |
(e) KM Extension Approval | 48 Days | *- | |
(f) Building Name Approval | 48 Days | 100% | |
(g) Change of Material | 48 Days | 100% | |
(h) Temporary Permit Application | 30 Days | 92.59% | |
(i) CCC (for record) | 14 Days | 100% | |
(j) Building Erection Approval | 37 Days | 91.67% | |
(k) Plan Amendment Approval | 37 Days | *- | |
(l) Minor Works and Modifications Plan Approval | 48 Days | 100% | |
(m) Minor Works Permit | 3 Days | *- | |
(n) Fence Construction Approval | 30 Days | *- | |
(o) Earthworks and Foundation Plan Approval | 30 Days | 92.31% | |
(p) Road and Drainage Works Approval | 48 Days | 90% | |
(q) Roadwork Plan Approval (Streetlights and Traffic Lights) | 48 Days | 100% | |
(r) Work Permit Approval: | |||
i) Roads | 21 Days | 100% | |
ii) Lane closures | 21 Days | 100% | |
iii) Night | 21 Days | 100% | |
iv) Material Transport | 21 Days | 100% | |
v) Logistics Routes | 21 Days | 100% | |
(s) Landscape Plan Approval | 48 Days | *- | |
4 | MAINTENANCE MANAGEMENT | ||
(a) Road Maintenance, Drainage System, Bridges, Street Lights and Slopes and Other Related Components (SISPAA Complaints): | |||
i) Critical and required prompt repairs | Within 24 Hours | *- | |
ii) Non-Critical | 14 Days | 100% | |
(b) Building Maintenance and Related Component (SISPAA Complaints): | |||
i) Critical and required prompt repairs | Within 24 Hours | *- | |
ii) Non-Critical (cost does not exceed RM 20,000) | 14 Days | 100% | |
iii) Non-Critical (cost exceeds RM 20,000) | 60 Days | 100% | |
(c) Respond to traffic signal problems: | |||
i) Hotline Complaints | Within 24 Hours | 100% | |
ii) SISPAA complaints | Within 48 Hours | 100% | |
(d) Respond to fallen trees: | |||
i) Critical Area (Roads,House Area,Office Area, Area Which Distrupt Public Accesibility) | Within 24 Hours | 100% | |
ii) Non-Critical Area (park and area which does not distrupt public Accesibility) | Within 48 Hours | 100% | |
5 | LICENSE APPLICATION | ||
(a) To approve temporary hawker licence | 1 Hours | 100% | |
(b) To approve business premise licence | 14 Working Days | 100% | |
(c) To approve temporary business signage licence | 1 Hours | 100% | |
(d) To approve business signage licence | 14 Working Days | 100% | |
(e) To approve all license renewal | |||
i) Premise | 10 Minutes | 100% | |
ii) Business signage | 10 Minutes | 100% | |
6 | PAYMENT | ||
To Proceed Payment After Complete Documents Received: | |||
i) Payment through Procurement Order, Work Indent and others | Within 14 Days | 100% | |
ii) Payment through contract | Follow Contract Requirement | 100% |
NOTE
*NO APPLICATION